Terms of service

Last updated: November 9, 2026

These terms apply when you use millcuts.com or buy a pack from MillCuts. By placing an order, you agree to them, along with our Refund policy and Privacy policy.

1. What you're buying. Each listing is one specific pack of lumber, sold whole. The photos and tally show the pack you'll load. Length, piece count, and board feet come from the mill's record for that pack. Width, height, and weight are calculated and approximate. A pack is listed as kiln dried only when the mill's record says so.

2. Price and payment. Prices are in US dollars and paid in full at checkout. Your pack is reserved for you when payment goes through. Packs are also sold in person at the mill, from the same inventory; if a pack sells there first, it shows as sold out online. If we can't fill an order (for example, a pack sold at the same moment somewhere else, or a listing had an obvious error in price or contents), we'll cancel that pack and refund what you paid for it in full.

3. Pickup only. We don't ship or deliver. You choose a weekday pickup window when you order, at least 48 weekday hours out. Windows are Monday to Friday, Pacific time; there's no weekend loading, and we're closed on mill holidays. You have 30 days from purchase to pick up your pack. If something comes up, email orders@millcuts.com before day 30 and we'll work with you. Packs not picked up after 30 days go back into stock and aren't refunded.

4. Loading and transport. Our crew places the pack on your vehicle or trailer with a forklift. You're responsible for bringing a vehicle or trailer rated to carry the pack, for securing the load, and for transporting it. We may decline to load a vehicle that can't safely carry the pack; if that happens, you can come back with a different vehicle inside your 30 days. Once the pack is on your vehicle, it's yours and in your care. At the mill, follow the crew's directions and stay in the loading area.

5. As-is, all sales final. Packs are sold as-is, exactly as shown in the listing photos and tally, with no warranties of any kind, express or implied, including merchantability or fitness for a particular purpose, to the extent the law allows. All sales are final. No returns, exchanges, or refunds except as described in section 2.

6. Friday drop. Every Friday at noon Pacific, three packs go up at $50 each. They're first come, first served, and these terms apply to them like any other pack.

7. Limit on our liability. To the extent the law allows, our total liability for any claim about a pack or order is limited to the price you paid for that pack.

8. Using the site. Don't misuse the site, interfere with checkout, or buy packs in someone else's name without their permission. We may cancel orders or block access for misuse. Checkout and payment are provided by Shopify under its own terms.

9. Oregon law. These terms are governed by Oregon law. Any dispute goes to the courts of Benton County, Oregon.

10. Changes. We may update these terms. The version posted when you place an order is the one that applies to that order.

Contact: MillCuts · Philomath, Oregon 97370 · orders@millcuts.com